LuxTech:Expertise

Expertise

Our purpose built IT offices feature an entire floor dedicated to technical helpdesk support with fully accredited friendly engineers ready to take calls from our supported client base. We can provide remote computer support over VPN connections for corporate/office based customers or via our website to support remote/mobile workforce wherever they are located. We support a complete range of devices from desktop PC's, laptops, Apple Mac's and even remote mobile communication devices such as Windows Mobile, Blackberry and Smart phones. LuxTech guarantees a one hour response as standard and our statistics for the whole of 2008 showed an average 6 minute response time. The operating times for our support helpdesk are between 8.30am to 6.30pm which cover the vast majority of early starters and late finishers.

After the commencement of a contract, LuxTech will undertake a full audit of the clients systems in order that we can fully understand the infrastructure being supported. This audit is automated and reveals granular information about each and every device on a network.

LuxTech GreenLight remote network monitoring service notifies our team of technicians the instant issues occur such as backup failures, low server storage space, event log errors, unknown devices joining the network and many more.

Our helpdesk team will also handle any calls with third party providers on your behalf when issues arise with accounts packages, bespoke applications and data connectivity lines etc.

We have a team of field engineers on hand to resolve mission critical issues with a next business day escalation to site available.

In summary, there are a number of reasons why to choose LuxTech as your outsourced IT department:

Guaranteed maximum one hour response
We cover 8.30am to 6.30pm Monday to Friday (bank holidays excluded)
Real time live monitoring of your entire IT infrastructure
Offsite data storage option
Next business day escalation to site for mission critical issues that are unable to be resolved remotely
Unlimited telephone and remote helpdesk support
Monthly remote health check reports per year
1 onsite health check
Heavily discounted engineer rates for onsite work
Includes support for Windows Mobile, Blackberry and Smartmobile phones
Full onsite audit of IT environment