LuxTech:Avaya

Avaya

Dummies Guides available to download

Contact Centers for Dummies

It's a new era in intelligent communications.

Deliver more effective customer contact with intelligent communications solutions from Avaya—advanced IP-enabled business communications applications that enable you to interact, share information, and work together in real time—anytime, anywhere, from any device. These applications allow you to connect your business to your customers; connect customer service personnel to internal customer databases; access expert resources within your enterprise; and provide status on process outcomes in other enterprise applications.

SIP Communications for Dummies

These days, in communications circles, Session Initiation Protocol, or SIP for short, is seemingly everywhere.

SIP is supported by practically every manufacturer of IP Phone, Gateway, Call Manager, and IP PBX. It is part of the IP Multimedia Subsystem (IMS). It is powering the fastest growing VoIP residential and enterprise providers. It is a part of PC operating systems and has been enthusiastically adopted by the open source movement.

Unified Communication for Dummies

Today's workers have a vast array of methods for communicating with each other and with customers, partners, and suppliers. On the surface, it may seem as if companies with such an arsenal of options are living in a communications nirvana, but exactly the opposite is true.
With all of these means available for communications, workers now have many more ways to communicate, all inconsistent with one another, thereby ironically increasing the odds of missing the person you want to reach.

VoIP for Dummies

VoIP (pronounced voyp) is the name of a new communications technology that changes the meaning of the phrase telephone call. VoIP stands for Voice over Internet Protocol, and it means “voice transmitted over a computer network.” Internet Protocol (IP) networking is supported by all sorts of networks — corporate, private, public, cable, and even wireless networks.

Don’t be fooled by the “Internet” part of the acronym. VoIP will run over any type of network.

VoIP Security for Dummies

What is the truth about VoIP security? Finding the right partner that delivers secure IP telephony — while leveraging existing security investments — is the key.

There is no single “right way” to do VoIP security — it may require “ground-up” design, or it may require only an upgrade here or there. It makes good business sense to apply security holistically across the enterprise for both voice and data. The challenge is finding the right way to make an environment as secure as possible for the least possible cost and effort.